At Abricott, LLC, customer satisfaction is important to us. Due to the nature of food products and health regulations, we follow a food-safe returns policy as outlined below.
By placing an order on https://abricott.com, you agree to the terms of this Refund & Returns Policy.
1. All Sales Are Final (Food Safety Notice)
For food safety and hygiene reasons, all food and edible products are final sale and cannot be returned or exchanged once they have left our facility.
This policy is in place to comply with health and safety standards and to protect our customers.
2. Eligible Refunds or Replacements
We will gladly issue a refund or replacement if one of the following applies:
Your order arrived damaged
Your order arrived defective
You received the wrong item
Your package was lost in transit and confirmed by the carrier
To be eligible, you must contact us within 24 hours of delivery and provide:
Your order number
A description of the issue
Clear photos of the damaged or incorrect product and packaging
3. Non-Refundable Situations
We do not offer refunds or replacements for:
Opened or partially consumed food products
Orders where incorrect shipping information was provided
Delays caused by the shipping carrier
Taste preferences or dissatisfaction unrelated to damage or defect
Allergic reactions or sensitivities (see Allergy Disclaimer)
4. Allergy & Ingredient Responsibility
Our products may contain or be processed in facilities that handle:
Tree nuts
Peanuts
Dairy
Wheat
Soy
Customers are responsible for reviewing product descriptions and ingredient information before purchasing. Abricott, LLC is not responsible for allergic reactions or sensitivities.
5. Refund Processing
If your refund is approved:
Refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable, unless required by law
6. Chargebacks & Disputes
We encourage customers to contact us directly before filing a chargeback or payment dispute. Unauthorized chargebacks may result in account restrictions.
7. Cancellations
Orders may be canceled only before shipment. Once an order has shipped, it cannot be canceled or refunded except as outlined above.
